A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.

Customer Interaction Center gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.

When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact center solution lets you make each customer’s experience an exceptional one.

Key benefits
Imagine your contact center solution as a single, all-in-one platform that blends all media types with your business rules in one unified system. Now envision it allowing your contact center to do all this.

• Manage and blend inbound/outbound multi-channel interactions
• Automate multimedia routing and queuing processes
• Create revenue-producing outbound campaigns
• Improve training, agent performance, remote agents included
• Elevate service levels and customer satisfaction
• Use metrics to increase the accuracy of forecasts and schedules
• Simplify administration in a single, central environment
• Unify communications on the desktop
• Connect multi-site operations with a single platform
  

Find out more about our contact center solutions. Contact us today!

Four Flavors of trixbox Pro

With trixbox® Pro Standard Edition (SE), Enterprise Edition (EE), Call Center Edition (CCE), and Unified Agent Edition (UAE) trixbox is all about choice! All editions of are available at a low monthly cost or an affordable lifetime license fee. What sets trixbox Pro apart from other telephony solutions is its patent-pending hybrid-hosted architecture. This means you get both the reliability advantage of a premise hardware and the flexibility advantage of hosted PBX in one solution.

trixbox Pro Standard Edition

Recommended Deployment: < 10 employees

trixbox Pro SE is our hybrid-hosted telephony solution based on Asterisk® and improved for reliability and scalability (up to 500 users per site2). Besides the usual fare of Asterisk features, trixbox Pro SE provides an easy user interface, web-based voicemail, powerful exportable reporting, click-to-call, integrated HUD Personal, mouse-driven operator panel, real-time resource graphs, system alerts, auto-card configuring, seamless VoIP trunking, simplified co-branding, and more.

Features   |   Certified Hardware   

trixbox Pro Enterprise Edition

Recommended Deployment: 10-500 employees

A step up from trixbox Pro SE, trixbox Pro EE contains all of the features of Standard Edition, plus conference bridges, multiple auto-attendants, paging, intercom (group + individual), group permissions, full reseller re-branding capabilities, and more. trixbox Pro EE also comes standard with HUD Team, which adds presence management, drag and drop call control, private enterprise chat, interactive desktop alerts, and more.

Features   |   Certified Hardware  

trixbox Pro Call Center Edition

Recommended Deployment: Call center w/ 2 - 200 agents

trixbox Pro CCE builds on the powerful features of both Standard and Enterprise Edition by adding advanced call center capabilities at an unbelievably low price. Designed for companies with 2 - 200 agents, Call Center Edition adds robust ACD and IVR capabilities with unlimited queues3, skills-based routing, real-time queue statistics, graphical reports, web-based recording access, and more. trixbox Pro CCE comes with HUD Agent, which brings advanced agent capabilities such as on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login.

Features   |   Certified Hardware  

trixbox Pro Unified Agent Edition

Recommended Deployment: Any company that integrates with a CRM

trixbox Pro Unified Agent Edition (UAE)4 is our latest edition of trixbox Pro. It includes all the features of SE, EE, and CCE, but adds advanced CRM integration. UAE is the answer for every company that relies on both Salesforce SFA™ and a phone system to transact business. UAE makes agents more productive with the Deal-size ($) Alert, Improved Screen Pops, and Click-to-Call. Managers are given full visibility into their reps’ activities with Automatic Call History, Lead Management Reporting, and Outbound Call Reporting. trixbox Pro Unified Agent Edition can transform sales and support organizations.

*Requires Salesforce.com Professional, Enterprise, or Unlimited Edition.

Features   |   Certified Hardware